The current framework is a working hypothesis. Every interview, case, disagreement, and failed explanation should have the ability to change it.

1. 01Observe the situation.
2. 02Describe what is happening without prematurely naming the cause.
3. 03Generate competing explanations.
4. 04Seek distinguishing evidence.
5. 05Estimate confidence.
6. 06Choose an intervention.
7. 07Observe the system response.
8. 08Update the mental model.
9. 09Repeat.